Terms and Conditions

All Ginger Lily dresses are brand new, top quality, and have been purchased from top retail manufacturers. We provide excellent quality, unique styles, at great prices. Please keep in mind that because we try to provide unique memories, dresses may not be available in all sizes. All brand new, in store dress purchases are final sale, no exceptions.

We guarantee all formal dresses and gowns have been fully inspected, cleaned, and are free of any odors (i.e smoke) faulty, broke parts such as zippers, buttons, torn fabrics, and missing beads. 

Shipping

Items in stock ships immediately after order is placed and payment is received. Shipping usually takes 8-10 business days due to special packaging and preparations for our dresses. Special orders on plus size dresses and dresses not in stock, please allow 3-4 weeks for shipping. Peak seasons including but not limited to holidays and prom may cause for shipment delays and may vary. We recommend special orders are placed well in advance or at least 2 months prior to your special occasion. Peak seasons may also cause an increase in shipment fees at which case the customer will be responsible for all shipment fees. Feel free to contact us direct to find out an item's availability. 

Bridal gowns that are available at the warehouse usually takes 8-10 business days. Special order gowns that are not in stock takes between 4-6 months for shipping depending on the dress manufacturer. Plus size dresses may take longer and may incur additional fees due to the use of additional materials such as fabrics, beading, embroidery, etc. We encourage all of our customers to place bridal orders at a minimum of 6 months in advance.

SPECIAL ORDERS

All customers will need to complete a special-order form when placing special orders. A 50% down payment, EXACT DAY of your special occasion, size, and color, must be submitted with the special-order form, NO EXCEPTIONS! Special order gowns must be placed at least 3 months in advance. Due to size variations per the dress manufacturer and/or brand, to ensure there are no issues with sizing, all customers will be measured by a Ginger Lily expert in accordance with the size chart of the dress brand in which they are purchasing.

 SHIPPING INSPECTION

1. We have a strong shipping inspection process in place that checks every item including fabrics, seams, zipper, beads, rhinestones and etc. for defects, and we double check the color, size and quantity against the packing list for accuracy.
2. Our inspection team take pride in what they do, and we want you to feel safe when making in-store orders from our warehouses.

Shipping Fees 

All lightweight dresses will ship for a flat rate of $50. Prom, Bridal, MOB, Evening, and Ballgowns will incur an additional $25 due to weight variations. Please understand that there may be additional shipping fees due to the weight of certain gowns including but not limited to bridal and ball gowns. If you have questions about scheduling a pickup, please contact us directly at info@gingerlilydress.com. 

Return Policy

Due to the delicateness of our dresses, all in store purchases are final sale, NO EXCEPTIONS. If you are not completely satisfied with your ship-to-store purchase you may return the dress for a store credit. There are certain restrictions that qualifies for in-store credit. Upon receiving your returned item, a Ginger Lily team expert will complete a full inspection to ensure items are clean, free of any odors (i.e smoke) free of faulty, broke parts such as zippers, buttons, torn fabrics, and missing beads. Please understand we do have a right to refuse a return or an exchange. Cash refunds are issued on a case-by-case basis including but not limited to wrong item was received, incorrect measurements, item arrived damaged or defective. Refund credits will not be issued if we are not made aware of an issue with your item within 10 days of items arriving at the store. Credits can be applied toward any item in the store and refunds are processed within 5-7 business days of inspecting items.

Special Orders

Please be 100% sure and satisfied with your selection at the time of purchase. Special order dresses that are fit and measured especially for a customer cannot be returned, exchanged, or cancelled. If an item arrives and measurements are incorrect, item is damaged or defective, Ginger Lily will issue a refund. Please understand cash is refunded and credits are issued on a case-by-case basis and Ginger Lily has a right to refuse a cash refund, credit issuance, or exchange. All special-order items must be tried on in store by the customer purchasing the item and any issue or discrepancy must be addressed at the time of pick-up before leaving the store. Ginger Lily does not drop ship any orders. If you have any questions about our return policy, please contact us at info@gingerlilydress.com. 

* All sale or clearance items are final sale and are non-returnable or exchangeable. No exceptions. 

Returned, online dress purchases will be thoroughly examined by a Ginger Lily sales associate and must not show any signs of wear and tags must be still attached. Returned dresses must be in excellent, new, never worn, condition as received at the time of delivery.  Dresses must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke).  To protect Ginger Lily dresses during transit, please return all merchandise in the original Ginger Lily garment bag. Outside packaging and boxes can be used at your discretion. Return and packing instructions are included in original packaging. Shipping fees to return items are the customer's responsibility and we will not refund shipping fees. *Currently, we are not allowing online purchases, all purchases must be made in-store.

Contact Us

We believe in top quality customer service. If you have questions about our apparel and services, please feel free to contact us at info@gingerlilydress.com and someone will get back to you within 24 hours. If you prefer a call back, please be sure to include a contact number in the body of the message.